Privacy Policy

Saigon Homestay ("we", "us", "our") operates saigonhomestay.com. This policy explains how we collect, use, and protect your personal data when you use our service.

1. Information We Collect

When you contact us or make a booking, we may collect your name, email address, phone number, country of residence, and travel dates. Payment information is handled by secure third-party processors (PayPal, Wise) — we do not store card details on our servers.

2. How We Use Your Information

• To process and confirm bookings
• To communicate about your stay (check-in info, house rules, local tips)
• To respond to inquiries and provide customer support
• To comply with Vietnamese law (mandatory foreigner registration with local authorities)

3. Cookies

Our website uses standard cookies to improve your experience and analyse traffic via Google Analytics. You can disable cookies in your browser settings.

4. Data Sharing

We do not sell your personal data. We may share it with service providers who help operate our website, Vietnamese authorities if required by law, and booking platforms (Airbnb, Booking.com) when you book via those platforms.

5. Data Retention

We retain your data for up to 3 years after your last stay, or longer if required by Vietnamese tax or regulatory law. You may request deletion at any time.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at hello@saigonhomestay.com — we respond within 14 days.

7. Contact

For privacy-related questions: hello@saigonhomestay.com